Fresh folded laundry in a bright, clean space

FAQ

Questions? We have answers

Everything you need to know about our services, pricing, and how we care for your laundry.

Good to know before you book

Straight answers about how we wash, dry, price, and return your laundry.

  • Never. We operate a strict 1 Customer = 1 Cycle policy. Your garments are washed completely separately in their own dedicated machine cycle, with zero mixing with anyone else's clothes.

  • We keep payments flexible and easy for international guests and locals alike. We accept cash, credit/debit cards, contactless payments, and international transfers via Wise and Revolut.

  • We offer commercial tumble drying (set to a safe medium temperature for standard wear) as well as a dedicated air-dry facility. Linens, delicates, and garments requiring special care can be air-dried or sun-dried upon request.

  • Our standard turnaround is prompt and reliable, typically ready within 24 hours. Express options (2-3 hours and 6 hours) are also available if you are in a rush.

  • Yes! You can easily schedule a pickup and drop-off via WhatsApp. We handle the logistics so you don't have to leave your villa or accommodation.

  • We use professional-grade LG commercial washers and dryers, ensuring high-performance cleaning, proper fabric care, and optimal hygiene standards for all garments.

  • We charge transparent, easy-to-understand rates (per kilogram, or per item for special garments). You can view our full price list on our website, or message us on WhatsApp for a quick quote.

  • We follow professional garment care standards. This includes color separation during sorting, checking and emptying pockets, turning printed T-shirts inside out to protect graphics, and measuring detergent precisely.

  • Customer satisfaction is our priority. If you find any persistent stains or issues with your returned garments, simply reach out to our team via WhatsApp and we will gladly re-wash them for you free of charge.

  • We are located at Jl. Pantai Batu Bolong No. 29G in Canggu. You can find our exact location and get directions via Google Maps on our website, or message our front desk anytime on WhatsApp.